Brandfolder is seeking an entry-level technical customer support representative. This is an outstanding opportunity to work with amazing customers and high profile brands. The role will require someone with strong technical knowledge who is looking for the opportunity to expand their technical knowledge by working with an outstanding team of CX reps and engineers at Brandfolder.

This job requires the ability to use various programming languages and database interactions. If you are not comfortable writing a query to pull data and a query to update or add data to a database, this job is NOT for you.

WHAT YOU’LL DO

  • Gain an in-depth understanding of Brandfolder and become a DAM Industry expert
  • Data migrations / manipulations
  • Data imports / exports
  • Following detailed technical runbooks
  • Respond to all inbound inquiries via email support and live chat
  • Record and document all activity in Brandfolder’s CRM, Salesforce.com
  • Update Brandfolder’s Knowledge Base and product documentation

WHAT YOU’LL NEED

  • A passion for helping others and solving complex problems in creative ways
  • Enjoy working directly with some of the biggest and best brands in the industry
  • Strong technical knowledge in the following areas:
    • SQL - Ability to query a database and create basic reports of customer data
    • Data manipulation - ability to transform data in CSV and spreadsheets
    • Ability to follow technical run books and run queries using SQL and scripts in Ruby
  • Work closely with our engineering teams to support complex customer needs
  • Find creative solutions to customers needs
  • Strong written and verbal communication skills
  • The drive to own high-impact projects from day one

BONUS POINTS FOR

  • Previous development or engineering experience
  • Customer service experience
  • Previous work experience in an early stage startup environment

BRANDFOLDER PERKS

  • Be part of Denver’s thriving startup community
  • Generous paid time off
  • Medical, dental, and vision insurance, 100% paid by Brandfolder
  • Monthly company events and happy hours
  • Dog-friendly office

About Brandfolder

Based in the Zeppelin Station building in RiNo, Denver, Brandfolder provides an easy, visual solution for organizing and distributing brand assets. Our customers include professional sports teams, food & beverage companies, and Fortune 1000 firms across a variety of industries. As a core addition to our team, you’ll have access to great mentors and the ability to participate in decisions that will shape the strategic direction of a fast-growing startup!

Brandfolder is an equal opportunity employer; we are focused on creating an inclusive environment and believe that diversity of all types is essential to our success. We encourage all to apply, and will choose you on the basis of qualifications and merit.