Brandfolder is seeking an Implementation Project Manager to join our fast-paced Customer Experience team. Your primary role will be to manage the implementation and deployment for our mid-market and enterprise accounts. You’ll have the ability to immediately impact decision-making in a high-growth company. We’re looking for someone who asks the right questions, challenges the status quo, and makes us a better, smarter company. Is that you? Here’s a little more on what we’re seeking:

WHAT YOU’LL DO

  • Evaluate customer needs to develop configurations that support their business processes
  • Define and execute on onboarding and implementation plans
  • Test and troubleshoot final system setups
  • Provide training and end-user support during and after the implementation process
  • Manage client expectations aggressively, anticipating possible issues and working to resolve them in the most efficient manner
  • Help customers meet deadlines and objectives
  • Relay feedback and escalating issues within internal teams
  • Maintain a deep understanding of our product
  • Travel occasionally required to customer site

WHAT YOU’LL NEED

  • 1-3 years experience in a software implementation or project management role for both mid-market and enterprise accounts
  • A track record of defining project scope, driving implementation, and delivering quality results
  • Experience in customer facing roles and passion for working directly with customers to deliver the best possible outcomes
  • Ability to balance multiple stakeholders within our customers organizations
  • The drive to own high-impact projects from day one

BONUS POINTS FOR

  • DAM experience
  • Proficiency in Salesforce.com
  • Previous work experience in a startup environment

BRANDFOLDER PERKS

  • Exposure to the world’s most powerful brands
  • Generous paid time off
  • Medical and dental insurance, 100% paid by Brandfolder
  • Great office location in RiNo, bike and light rail friendly
  • Dog-friendly office

ABOUT BRANDFOLDER

Headquartered in Denver’s RiNo neighborhood, Brandfolder is the world’s most powerfully simple Digital Asset Management (DAM) platform for storing, sharing, and showcasing your brand. Our clients include Walmart, Lyft, Slack, and the Denver Broncos.