Brandfolder is seeking an ambitious and energetic entry level Customer Experience Representative, responsible for supporting Brandfolder’s customer base and helping to ensure our success in the Brand Asset Management marketplace. This is an entry level, technology support position, designed to allow a talented and motivated individual to start a promising career in a Software-as-a-Service (SaaS) leading DAM solution.

What you’ll do:

  • Gain an in-depth understanding of Brandfolder, and become a DAM Industry expert
  • Respond to all inbound inquiries via email support and live chat.
  • Record and document all activity in Brandfolder’s CRM,
  • Manage and grow Brandfolder’s existing customer base
  • Promote engagement and adoption among all users of the platform

What you’ll need:

  • Willingness and desire to learn new skills and build a career in software.
  • Strong written and verbal communication skills.
  • Ability to create strong, long lasting relationships with customers
  • Ability to efficiently manage and prioritize tasks
  • Ability to create upsells and new opportunities from existing accounts.

Bonus Points for:

  • Experience or passion for B2B software, DAM, or ECM.
  • Customer Success and/or Design experience.
  • or similar CRM experience.
  • Affinity for ping pong and Rockies games.

Brandfolder Perks:

  • Work in an exciting startup culture.
  • Generous paid time off.
  • Medical and Dental insurance, 100% paid by Brandfolder
  • Monthly company events and happy hours.
  • Dog-friendly office.

About Brandfolder

Based in the Zeppelin Station building in RiNo, Denver, Brandfolder provides an easy, visual solution for organizing and distributing brand assets. Our customers include professional sports teams, food & beverage companies, and Fortune 1000 firms across a variety of industries. As a core addition to our team, you’ll have access to great mentors and the ability to participate in decisions that will shape the strategic direction of a fast-growing startup!

Brandfolder is an equal opportunity employer; we are focused on creating an inclusive environment and believe that diversity of all types is essential to our success. We encourage all to apply, and will choose you on the basis of qualifications and merit.